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Hãy viết đoạn tóm tắt về nội dung bằng tiếng việt kích thích người mua: How to Ditch Your Internet Provider and Find a Better Option

Every holiday season comes with unexpected expenses, but a higher internet bill shouldn’t be one of them. If your monthly internet bill shot up because your introductory pricing expired, you went way over your data cap or your provider simply hiked the rates, it may be time to move on.

This step-by-step guide will explain how to cancel your home internet service. Further down the page, you’ll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. For more, check out our tips for  and . 

How to cancel your home internet service

There are five steps you’ll need to follow:

This story is part of 12 Days of Tips, helping you make the most of your tech, home and health during the holiday season.

1. Shop your internet options.
2. Plan for your cancellation.
3. Set up new service.
4. Call to cancel.
5. Return all equipment.

Simple enough, right? If that’s all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Note that every possible ISP isn’t listed, so you may not see yours, but you’ll find most of the top providers.

Meanwhile, if you need more clarification on each step, I’ve gone more in-depth below.

Shop your internet options

Whether you’re  or thinking about , understanding your alternatives is the first step toward canceling your current internet service. Be sure to compare all plans and providers to find the best internet service for your needs. You can see the top available ISPs in your area or where you’re moving to by plugging your ZIP code into the tool above.

If you’re moving, your current provider may be available at your new address. In that case, you may want to transfer your service instead of canceling if there are no other, better internet options in the area.

As for switching providers, you’ll want to explore all ISPs and plans available at your address. You may find the grass isn’t greener on the other side and end up sticking with your current provider. On the other hand, you could find a , or a much better  by going with something else. 

Some tips on shopping for new internet service

• Use a full address instead of a ZIP code. , sometimes within the same ZIP code. If you’re moving, you may not know exactly where you’ll end up yet, but try to use a full address to best represent your internet options. 
• Evaluate more than plans and pricing. There’s a lot to consider when signing up for internet service. Beyond the basics of your monthly bill, things like , , equipment fees, price increases and the  will impact your overall experience. Be sure you understand those details as you comparison-shop.
• Transferring service is better than canceling and starting over at a new address. It’ll give you a more seamless experience and should carry over any or deals you have.

Plan for your cancellation

OK, you’re set on canceling with your provider. Now what? Figure out when exactly you want to terminate service, and do a little research beforehand so you know what to expect when the time comes.

If you’re moving, I’d recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you’ll want an internet connection while packing up.

When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Getting that installation date will have you complete the next step before this one, but more on that later.

Are you under contract?

Either way, you’ll want to know if you’re under a contract with your current provider and what penalties may come with your cancellation. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. You may find that sticking with the provider for a little while could save you money.

Even if your provider doesn’t have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. It’s good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. No need to explain what your intentions are. Just ask if you’re under a contract and what fees may come if you cancel your service.

Helpful tips on planning your cancellation

• Be mindful of when the next billing cycle starts. Some providers may charge the next billing cycle in full when you cancel — it’d be unfortunate to pay for an entire month of service if you’ll only end up using it for a couple of days.
• If under contract, look for contract buyout offers. , , and , among others, will cut a check or offer bill credit to help cover early termination fees, typically up to $500.
• See what your current provider will do to keep your business. If you’re switching providers for a cheaper rate or faster plan, call your current provider to see if you can , perhaps better than the one you’d be switching to. 

Set up new service

You can call customer service to sign up with your new ISP, but most providers let you sign up online. Some, including , and Verizon Fios, run exclusive promotions only available when you order online.

Setting up service before canceling with your current provider if you’re moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. But if you’re switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. 

Helpful tips on setting up your new service

• Come prepared. Have the internet plan and Wi-Fi setup (if applicable, some providers offer basic Wi-Fi and ) you want already picked out. Make sure to have your address and payment information ready as well.
• See if self-installation is an option. Not only will it allow you to install equipment on your terms, self-installation is also often cheaper. 
• Be prepared for potentially far-out install dates. If you decline self-install or it’s not an option, don’t be surprised if installation isn’t available for a week or further out from placing your order. Labor shortages and supply chain issues affect everyone.

Call to cancel

Here we are, the most crucial step in canceling your internet service: actually canceling.

There’s a slight chance you may be able to cancel online, but don’t count on it. Most providers will make you call in to attempt to keep you as a customer. 

As with any customer service line, you can expect to be on hold for a bit. Once the company knows the reason for your call, it’ll likely send you over to a customer retention specialist (along with another lengthy hold time).

Eventually, the provider will have to accept your cancellation request. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment.

Helpful tips on calling to cancel your internet service

• Have a pen and paper handy. You’ll get vital information, including the name of the person who processed your cancellation, a confirmation number and details about fees and returning equipment. Write it all down, and also ask if the company can email it to you.
• Be firm in your request, but stay polite. Yes, the attempts to keep your business can be annoying, but it’s their job. Remember, they’re people on the other end of the line, too.
• Don’t give up on hold. I won’t make any direct accusations, but it’s plausible to assume that once a customer reveals their intent to cancel, the call is devalued in terms of priority. You may be on hold longer than you would if you wanted to pay your bill or upgrade your service.

Return all equipment

The breakup is complete. The only thing left is to box up and return any belongings. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly.

Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Are those items worth what your ISP charges in fees? Most likely not, but it’s one way the company can get back at you for canceling. Don’t let it have that satisfaction.

Helpful tips on returning your equipment

• Return to a brick-and-mortar store, if possible. Most providers have local stores where you can return your equipment. It may be out of the way, but doing it in person will ensure a successful return, and you’ll get a receipt for the transaction.
• See if your ISP will provide shipping materials and cover the costs. Your provider doesn’t have to, but it’s good customer service practice to make returning equipment as painless as possible. Ask for it if it doesn’t offer to send packing materials and cover the shipping cost. You may not get it, but it never hurts to ask.
• Pay the fees and any other outstanding charges. If you miss the return date, see if you can still send the equipment back and get the fee waived (it’s not worth keeping the equipment as it likely won’t be compatible with your new service). If not, or if you have other outstanding charges on the account, try to get them removed or make plans to pay. Failure to pay your account balance will likely hurt your credit score and make things harder to return to the provider down the road.

Cancellation details by ISP

The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. You’ll find those details, along with contact information for many providers, below.

Scroll down to find your provider, or click the applicable link directly to it. Again, not every possible ISP is listed here, so yours may not be shown.

How to cancel Xfinity internet

Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply.

Xfinity gives you a few options when it comes to canceling. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Find an Xfinity store location.

Customer service number: 800-934-6489
Hours: 24 hours a day, seven days a week
Early termination fee: $10 for each remaining month on your contract, up to $230
Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location 
Fee for late or no return: Varies by equipment, up to $300 or more

Xfinity doesn’t state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account.

Visit the Xfinity cancel service page.

For more internet tips and tricks, explore how you can and . 

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