Đánh giá trung thực về ADT Home Security: Xem ngay trước khi quyết định mua sắm!

Đánh giá trung thực về ADT Home Security: Xem ngay trước khi quyết định mua sắm!

Trong thời đại công nghệ phát triển, an ninh gia đình là một trong những mối quan tâm hàng đầu của nhiều người. ADT Home Security, một thương hiệu uy tín trong lĩnh vực này, đã và đang thu hút sự chú ý của không ít khách hàng. Tuy nhiên, liệu hệ thống an ninh này có thật sự đáng để đầu tư? Hãy cùng đánh giá trung thực về ADT Home Security trước khi đưa ra quyết định.

Ưu điểm nổi bật của ADT Home Security
1. Độ tin cậy cao: ADT là một trong những công ty an ninh lâu đời nhất tại Mỹ, với hơn 140 năm kinh nghiệm. Điều này mang lại sự yên tâm cho người dùng về chất lượng và uy tín của sản phẩm.
2. Dịch vụ giám sát 24/7: ADT cung cấp dịch vụ giám sát liên tục, giúp phát hiện và xử lý kịp thời các mối đe dọa. Nếu hệ thống báo động kích hoạt, đội ngũ chuyên nghiệp sẽ liên hệ ngay với bạn và cơ quan chức năng.
3. Tích hợp công nghệ hiện đại: Hệ thống của ADT được trang bị các tính năng thông minh như điều khiển từ xa, tích hợp với các thiết bị nhà thông minh (smart home), và khả năng tương thích với ứng dụng di động.

Nhược điểm cần cân nhắc
1. Chi phí cao: So với một số đối thủ cạnh tranh, ADT có mức giá khá cao, bao gồm cả chi phí lắp đặt và phí dịch vụ hàng tháng.
2. Hợp đồng dài hạn: ADT yêu cầu khách hàng ký hợp đồng từ 36 tháng trở lên, điều này có thể gây khó khăn cho những ai muốn linh hoạt trong việc sử dụng dịch vụ.
3. Khó tự cài đặt: Hệ thống ADT thường yêu cầu lắp đặt bởi đội ngũ chuyên nghiệp, điều này có thể gây bất tiện cho những người muốn tự cài đặt tại nhà.

Đánh giá tổng quan
ADT Home Security là một lựa chọn đáng cân nhắc cho những ai ưu tiên độ tin cậy và dịch vụ chuyên nghiệp. Tuy nhiên, chi phí cao và hợp đồng dài hạn có thể là rào cản đối với một số khách hàng. Nếu bạn đang tìm kiếm một giải pháp an ninh toàn diện và không ngại đầu tư, ADT có thể là sự lựa chọn phù hợp.

Lời khuyên cuối cùng
Trước khi quyết định, hãy xem xét kỹ nhu cầu và ngân sách của bạn. Đừng quên so sánh với các thương hiệu khác để tìm ra giải pháp phù hợp nhất cho gia đình mình.

#ADTHomeSecurity #AnNinhGiaĐình #ĐánhGiáSảnPhẩm #CôngNghệAnNinh #SmartHome #ADTReview

6.0/ 10
SCORE

ADT Home Security

Cons

• Too expensive
• Painful installation
• Poor passcode security measures
• Clunky app design

Editor’s note: This review was initially conducted in 2021 with small updates made since then. We are currently reviewing ADT’s 2024 offerings and will update our review with new findings.

What’s new for ADT in 2024?

With an almost 150-year history behind it, ADT is possibly one of the most well-known home security companies. With the ever-changing technology of the past decades, the company has had to keep up with popular DIY home security systems and other competitors, like Comcast Xfinity and Vivint.

The company is working to rise to the challenge. In 2020, ADT started integrating with Google Nest home automation devices, including its smart cams and Google Assistant-equipped Nest Hub smart displays. In April 2021, ADT began installing and selling Nest products. This means existing ADT customers can now control their security systems with Google Assistant through voice and touch control using a Nest Mini, Nest Hub or Nest Hub Max. 

Perhaps most importantly, ADT unveiled an app at CES 2023 that allows customers to control all their devices and settings in one place. This addresses one of CNET writer David Priest’s major hangups with the service in his 2022 review, which follows below. It allows ADT customers to control all devices and settings in one place rather than jumping back and forth between the app, control panel and online portal. The new ADT Plus app is available now to DIY customers and should be available to all clients with professionally installed systems later in 2023.

Even with those updates, ADT probably isn’t worth its steep price. Despite the system performing adequately, its high prices make it one of the least enticing professional home security systems on the market.

The second issue with installation was its intrusiveness. For liability reasons, someone must stay in the house during setup, which is typical for professional security installations. About 15 minutes at the end of the process required testing incredibly loud alarms for each device in the system. My home is over 3,000 square feet and two stories, but even on a separate floor, my father had to step outside to take a phone call, and my 3- and 5-year-old boys shut themselves in their room and covered their ears for the duration of the testing. Testing alarms and pinging monitoring services were much less involved for both Vivint and Xfinity — both were brief and quiet.

Finally, and most seriously, the installation did not encourage good passcode security. When one of the installers helped explain the system to me, he set 1-2-3-4 as my passcode. I was neither required nor advised to change this passcode later; considering how popular 1-2-3-4 is as a four-digit passcode, this felt irresponsible.

When I asked ADT about this practice, it said it was not standard. According to the company, reps usually “learn the customer’s requested four-digit passcode (and enter it) into the system for them and instruct them on how to change it. Upon your recommendation that you would play with the system yourself so you could determine how user-friendly the system is, the ADT team did not go too deep into the demo or into (discussing) the change of the passcode once they had left.”

It’s possible that my presence as a reviewer changed my experience. Still, I only mentioned my intention to play with the system after the 1-2-3-4 code had been set, so it seems unlikely that my comments affected the initial setup, which was the most troubling part of the installation.

Again, many of my criticisms here are not of the individual installers who helped me but of the company procedures that are — or aren’t — in place. When my technician accidentally wired my thermostat to send out heat after the temperature was turned down, I called the number he left, and he was able to help within a few hours. I was impressed with ADT’s customer service responsiveness.

Security and smart home monitoring

Once installed, ADT’s system lets you monitor your home effectively. Across flood sensors, smoke and CO detectors, glass break sensors and door/window sensors, you’re pretty well covered, whether you’re arming the system for the night or setting it to away mode for a week while you’re out.

You also get some smart home functionality, as with many modern security systems. If you’re lying in bed, you can check that your smart deadbolt is locked and ensure your thermostat is set to the cool 67 degrees you like when you’re sleeping. You can also set and automate routines so devices automatically respond to your behavior.

ADT offers much more customizable automations than Comcast Xfinity, allowing you to trigger most devices with most other devices. Want your lights to flip on when a camera detects movement? Check. Want your camera to record when your deadbolt unlocks? Check. Want your thermostat to save power when your motion detectors don’t sense you around the house? Check.

Is a larger monitor or keyboard necessary to use this portal? Not really. It’s disappointing that so many of these smarts are relegated to an online platform many customers may not be fully aware of or may find inconvenient.

ADT pricing and plans

Before considering the hardware’s cost, let’s look at the monitoring services ADT offers. Basic alarm monitoring starts at $46 per month (versus $30 a month for Vivint). Still, if you want to use the smart home automations I talked about before and video storage, you’ll need to shell out $50 per month (at Vivint, the equivalent plan with video monitoring costs $45 per month; Xfinity doesn’t charge extra for automation features and charges $50 per month to include video services).

In addition, ADT requires contracts that vary by region from 12 to 60 months in length. Cancellation fees for these contracts are steep: ADT can charge as much as 75% of the remaining balance due according to the contract. The company says the reason for contracts is to make purchasing the system affordable for people in different financial situations.

“ADT subsidizes the upfront cost of the customers’ security and automation equipment,” a company representative told me in an email, “which is how we can offer no (or) low upfront fees.”

With all the DIY options on the market, and the growing trend among professional security services to avoid contracts in favor of giving customers the freedom to pay for hardware upfront or in installments, it’s disappointing to see ADT still requires them. ADT told me contracts are “standard practice in the industry,” although I’m aware of Vivint, Comcast Xfinity and some other professional home security companies that don’t require them.

You can also go for a more traditional keypad and control the system using your app, but it wouldn’t save you that much money versus the tablet, and it would cut out a lot of usability.

Vivint’s package is $600 for a comparable starting setup plus an extra door/window sensor. Xfinity’s is $360. Bottom line: ADT is the most expensive.

ADT sensors review 

The sensors in a home security setup aren’t as glamorous as the security cameras or video doorbells, but they’re the glue holding the whole system together. Door/window sensors let you know if someone’s coming through any of the points of entry into your home, motion detectors alert you to motion, smoke and CO detectors alert you to signs of fire or gas leak, flood sensors tell you if water is pooling somewhere and glass-break sensors alert you to these type of emergency situations.

All these sensors tie together to help you monitor your home thoroughly, no matter the situation. They can also help you create a responsive living situation, if you take the time to automate it, where opening your front door triggers your coffee maker, or locking your door turns on the porch light.

In general, ADT’s sensors are competitively priced against other professionally installed and monitored systems. ADT’s glass break sensors, motion detectors and smoke detectors cost the same as Vivint’s ($100). (You can get a combo smoke and CO detector from ADT for $180.) Its flood sensors are more expensive ($100 versus $50).

When you compare these detectors with Xfinity’s or those from DIY companies like SimpliSafe, ADT’s prices are high — or hard to understand. For example, ADT’s door/window sensors are one of the most basic units in a home security setup. ADT doesn’t offer the option to purchase these devices individually. Instead, you can buy a bundle, which includes a personalized assortment of sensors of various types.

The problem is, making sense of how the pricing works for your system isn’t straightforward. So even the better deals require some work to take advantage of.

ADT camera review

Note: As we mentioned above, ADT has replaced its own camera options with integrated Google Nest models. We are leaving this section of the review as a look back on their previous models.

ADT’s cameras definitely beat Vivint’s on price. Its outdoor camera costs $309 (Vivint’s costs $400), and its indoor camera costs $199 (Vivint’s costs $200). Xfinity only offers one indoor/outdoor camera that costs $120.

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