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Hãy viết đoạn tóm tắt về nội dung bằng tiếng việt kích thích người mua: Renu Solar Review: Strong Offerings From a Regional Installer

Renu Energy Solutions rating

Pros

• All in-house installers and employees
• Strong customer service reputation

Cons

• Shorter than average warranties
• No lease of PPA options
• Not the cheapest option

Increasingly, a solar energy system is becoming a key component of many homes. Just as broadband has become a must-have for any residence, big incentives, potential savings and an intensifying climate crisis are extending solar panels’ reach to more and more homes.

Unsurprisingly, a bevy of solar companies have sprung up to serve the demand, ranging from tiny local offices to huge national operations.

Renu Energy Solutions aims for a middle ground as a regional provider focused on maintaining a personal touch. The company was established in 2010 based in Charlotte, North Carolina, and serves both North and South Carolina. 

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The company has done about 5,000 installations across the Carolinas since its founding, including mostly residential customers and a number of big commercial projects like the Charlotte Motor Speedway and the New Belgium Brewery in Asheville, Christina Cruz, the marketing manager for Renu, told CNET. 

CNET’s review of Renu (or any other solar company) doesn’t rely on direct testing of any of the solar equipment mentioned below, and we don’t go through Renu’s ordering process. Instead, we rely on our own research, conversations with the company and our knowledge of the industry to pull together this comprehensive profile.

What do I get from Renu?

Renu offers all the essential components to get a solar system up and running, whether the goal is offsetting a power bill or going totally off the grid.

Cruz said the company offers solar panels, batteries and electric vehicle chargers. 

In addition to installation, Renu also has an arm of the company that offers solar maintenance to customers, including those who’s original installer went out of business. 

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The company employs a team of about 125 for the two states it covers. While we don’t factor in-house labor in our final score for a company, we do consider it a bonus for companies, as it cuts down on having to navigate a sometimes infuriating web of subcontractors.

How much do Renu panels cost?

Renu didn’t offer specific figures on pricing, which is pretty standard for the industry. 

“In terms of pricing, we’re not the cheapest one on the block, but we are the ones that are going to help you if you have an issue,” Cruz said.

She said the company is open to a potential price match on a case-by-case basis, but doesn’t have an official policy to that effect.

The national average cost of a solar system in the US is $3.60 per watt, according to FindEnergy.com. That’s roughly $18,073 for a 5 kW sized system. 

To get an idea of what solar costs look like in North and South Carolina, and how it compares to each state across the US, here’s a look at the average total cost, system size and cost per watt of solar panels, according to data from FindEnergy.com.  

What financing options does Renu offer?

Renu doesn’t offer leases or power purchase agreements, but it works with a handful of financial institutions to offer financing. As of July 2023, the company was seeing interest rates typically between 4% and 9% for solar loans.

Does Renu operate in my state? How do I order?

Renu operates in North Carolina and South Carolina. 

The company’s process is pretty typical for the industry. Customer inquiries start by gathering preliminary information about a residence. Next, a follow-up involves either a Zoom or in-person tour of the home. Cruz said an in-person site visit is preferred. 

An installation plan and package is developed and a contract is drawn up and signed. Renu manages all communications with the homeowner, any HOAs, utility companies or other permitting agencies. Cruz said the time from a signed contract to installation is as quick as four to five weeks.

Renu reviews: What are customers saying?

You have to scroll through quite a lot of five-star reviews in order to find a single dissatisfied Renu customer on the Better Business Bureau’s site. The company is accredited by the BBB with an A+ rating and an average customer rating of 4.79 out of five stars. It is also quite responsive to all complaints and comments. We don’t put a lot of stock in online reviews, but this is a strong and reassuring showing. 

Five-star Renu reviews

“Honest, informative, efficient. They did a very nice job and kept us informed along the way. Responsive to our calls and questions. They have a good product that performed as it was stated it would.” – Richard R. March 2, 2023

“It’s been 3 years since (Renu) installed my system, and we are still 100% satisfied with how it’s performing. Looking forward to many more years of solar electricity.” – Mark L. March 2, 2023

One-star Renu reviews

“I signed a contract and since the (sic) teams have been very unhelpful and unprofessional. It’s been over 6 months and my system has not been installed. I escalated to management who said they could help but nothing has been done to move my project along. Communication has been terrible because they tell me they will come to my house and then don’t show up. They tell me that a different team will help with my project and then no one helps.” – Jim H. Dec. 29, 2022