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Hãy viết đoạn tóm tắt về nội dung bằng tiếng việt kích thích người mua: 7 common Facebook Messenger problems and how to fix them

Facebook Messenger is one of the best communication apps. It’s also the most popular in the U.S. If you use Facebook, it’s probably your de facto choice to stay in touch with your friends and family. Even though Facebook offers feature-rich Messenger apps on iPhone and the top budget Android phones, those apps aren’t without issues. Sure, you can move to another platform when Facebook Messenger acts up, but your Facebook friends may not be available on that platform. Instead of abandoning ship, use the steps and troubleshooting tricks outlined below to fix your Facebook Messenger problems.

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1 Can’t log in to Facebook Messenger

If you’re logged in to one of the Facebook apps, such as Instagram, Messenger automatically detects it and lets you log in with a single tap. But other times, you must sign in with your Facebook account details. If you face login issues on Messenger, try the tricks below.

Look for spelling errors on the login screen

Double-check your Facebook email address and password. Tap the eye button to make sure you entered the correct password.

Reset your Facebook password

If you forget your Facebook account password, resetting it might be quicker than taking multiple guesses. Tap the Forgot Password option at the bottom and use your email or phone number to complete the password reset process. After you add a strong password to your Facebook account, save it in one of these top password managers to avoid the same situation. You can now open Messenger and log in with your updated account details.

Update the Facebook Messenger mobile app

If the Messenger app on your iPhone or Android phone is outdated, it may cause issues with account authentication. Facebook regularly releases Messenger updates to add new features and fix bugs. Open the Google Play Store or App Store to update Messenger to the latest version.

2 Messages aren’t sent on Facebook Messenger

If Facebook Messenger doesn’t send messages, it defeats the purpose of using an instant messaging app. Try the tricks below to make sure your messages are sent.

Check your phone’s network connection

You should first ensure you have an active internet connection on your phone. Resetting the network settings on your phone tends to fix common glitches, but if the issue persists, turn on and then turn off Airplane mode. Android users can swipe down on the homescreen to toggle on Airplane mode. iPhone users need to open the Control Center from the upper-right corner to access their Airplane mode.

Turn off Facebook Messenger’s data saver mode

An active data saver mode in Messenger for Android can be the major factor behind the app not sending messages.

1. Open
   Messenger
   on Android and tap the
   ☰
   icon in the upper-left corner of the screen.
2. Select the
   Settings
   gear.

3. Open
   Data Saver
   .
4. Turn off the
   Data Saver
   mode.

Turn on mobile data permissions for Messenger on your iPhone or iPad

Did you turn off the mobile data permission for Messenger on iPhone? Messenger can’t send or receive messages until you connect your iPhone to a Wi-Fi network.

1. Open
   Settings
   on your iPhone and scroll to
   Messenger
   .
2. Turn on the
   Mobile Data
   toggle.

Check Facebook Messenger’s status (and Meta’s too!)

You can’t send messages on Messenger when the Facebook servers are dealing with an outage. Go to Downdetector.com and search for Messenger to see if it’s down.

When you search for someone on Messenger, Facebook tries to find the person on your friends list, mutual friends list, and Instagram. Here are the possibilities if you still can’t find the person on Messenger:

• The person blocked you on Facebook.
• Facebook banned the person’s account.
• The person deleted or deactivated their account.

4 The Facebook Messenger app crashes

Does Facebook Messenger frequently crash on your Android phone or iPhone? Try the tricks below.

Restart the Messenger app

Facebook Messenger may be crashing due to insufficient RAM. You can remedy this by closing other apps on your phone and restarting Messenger.

1. Swipe up and hold (or press the
   ◼
   icon) to open the Recent Apps interface.
2. Swipe up on Messenger to completely close it.
3. Reopen Messenger and start using it again.

Force close Facebook Messenger on Android

You may have to force close Messenger to get it working again.

1. Long-tap the
   Messenger app icon
   and open the
   app info menu
   .
2. Select
   Force stop
   and open the app again.

Make sure you have enough storage on your Android or iPhone

Insufficient space on your phone may be the major factor behind Messenger’s crashing issue. You can read our dedicated post on how to free up storage on your Android phone for a more in-depth look at how to address this issue.

Clear the Messenger cache

A corrupt Messenger cache can also lead to issues with crashing. Here’s how to fix the problem on the iOS and Android apps

1. Open the
   Messenger app info menu
   (check the steps above).
2. Select
   Storage & cache
   and
   clear cache
   from the following menus.

If you use iOS 16, offload the app to clear the cache and reinstall it. Your data isn’t lost during this process, though you may want to back up your phone to iCloud.

1. Open the
   Settings
   app.
2. Select
   General
   , and then choose
   iPhone Storage
   .
3. Find and select the
   Facebook Messenger
   app.
4. Tap
   Offload App
   .

5 Facebook Messenger notifications don’t work

You’ll have to allow notification permissions for Messenger to receive instant alerts.

Allow notifications on iOS

1. Open
   Messenger
   in iPhone Settings (check the steps above).
2. Select
   Notifications
   .

3. Turn on the permission.

Turn on Messenger notifications on Android

1. Go to the
   Messenger app info menu
   (refer to the steps above).
2. Select
   Notifications
   .
3. Turn on notification permission for relevant categories.

You should also turn off Do Not Disturb mode on your Android and iPhone. If you still face issues with Messenger or other app notifications, read our dedicated guide on how to fix common notification problems on Android.

6 Messages have disappeared

Did you or your little one accidentally delete a conversation on Messenger? There isn’t a way to retrieve such messages. If you archived conversations, the messages disappear from the main screen. Here’s how to unarchive them.

1. Select the
   ☰
   icon in Messenger.
2. Tap
   Archive
   .
3. Long-tap a chat and select
   Unarchive
   .

7 Can’t see stories in Messenger

Facebook automatically deletes stories after 24 hours. If you can’t see someone’s recently uploaded story, the person may have hidden the story from you. If you muted stories from several people, unmute them using the steps below and check their stories on Messenger.

1. Open
   Messenger Settings
   (check the steps above).
2. Scroll to
   Privacy & safety
   .
3. Select
   Story controls
   .

4. Open
   Stories you’ve muted
   .
5. Unmute your friends, and their stories appear on Messenger.

Enjoy a flawless Facebook Messenger experience

Facebook Messenger is a great service, but it isn’t perfect. And the more features a service has, the more likely it is to run into errors. This guide can mitigate some of those errors for you. If you use Facebook Messenger to share confidential media or messages, we recommend activating two-factor authentication for your Facebook account. You can read our dedicated guide to add an extra layer of security to your Facebook account.

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