The Canon MAXIFY GX2020 has good build quality. The plastic shell feels nice, and the top cover is connected to the body by solid hinges. Generally, this printer has good access to all essential areas, including rear and top access (in case of paper jams), and easily accessible ink tanks for refilling ink. The tank spouts and ink bottles are keyed, so you don’t need to worry about accidentally using the wrong ink, and the print heads and maintenance cartridges are user-replaceable, which is great to see. The power cable is detachable, making it easily replaceable in case of damage.

However, there are some pain points for this printer’s build quality. First, the paper tray feels noticeably cheaper than older printers in this series, like the Canon MAXIFY GX6020, exhibiting much more flex on key components like the sliding paper size guides. Second, the ADF guide consists of a thin sheet of plastic; any scratches to this can show up on scans. Finally, some smaller parts on the screen tilt mechanism feel fragile when you move them. The design also has its quirks. For example, opening the top tray gives you access to the internals in case of paper jams. This access is rather narrow, and you can damage the film, tubes, and white belt attached to the print head holder if you aren’t careful while moving them. Again, compared to other printers in this series, reflections on the ink tanks make it harder to see when the ink levels are low.